Remote Customer Support Resume Examples That Get Hired (2025 ATS Templates)
You're applying for remote customer support jobs. Your resume keeps getting rejected by ATS systems.
The problem isn't your experience — it's how you're presenting it.
This guide shows you 2 real customer support resume examples (entry-level + experienced), 15 copy-paste bullet points, and the exact ATS-friendly format that gets past automated screening.
Everything here is optimized for remote customer support roles in 2025 — chat, email, phone, and technical support.
What's in this guide:
Entry-Level Customer Support Resume Example (No Experience)
👤 Profile: Recent graduate, no formal CS experience
Challenge: Worked retail and food service, applying for first remote support role
Strategy: Reframe retail experience using customer support language + highlight transferable skills
ALEX CHEN
Seattle, WA • alex.chen@email.com • (206) 555-0123 • linkedin.com/in/alexchen
PROFESSIONAL SUMMARY
Customer-focused professional with 2+ years of experience resolving customer inquiries in fast-paced retail environments. Proven track record of maintaining 95%+ customer satisfaction while handling high-volume interactions. Seeking to leverage strong communication skills and technical aptitude in a remote customer support role. Proficient in CRM systems, live chat platforms, and Microsoft Office Suite.
SKILLS
Customer Support: Live Chat, Email Support, Ticket Management, Complaint Resolution, De-escalation
Technical: Zendesk, Intercom, Freshdesk, Slack, Google Workspace, CRM Software, Microsoft Office
Soft Skills: Active Listening, Problem-Solving, Multitasking, Empathy, Time Management
Metrics: 95% Customer Satisfaction, 3-Min Avg Response Time, 50+ Daily Interactions
EXPERIENCE
Customer Service Associate
Target Corporation • Seattle, WA • June 2023 – Present
- Resolved 50+ customer inquiries daily regarding products, returns, and account issues, maintaining 95% satisfaction rating
- Managed high-volume customer interactions during peak hours, averaging 3-minute response time per customer
- De-escalated frustrated customers through active listening and problem-solving, reducing complaint escalations by 30%
- Trained 5 new team members on customer service best practices, POS systems, and company policies
- Processed returns, exchanges, and account modifications using proprietary CRM system with 99% accuracy
Barista & Shift Supervisor
Starbucks • Seattle, WA • May 2022 – June 2023
- Handled customer orders via POS system, mobile app, and in-person requests during high-traffic hours
- Resolved order errors and complaints with empathy, achieving 98% positive customer feedback scores
- Communicated across shifts using digital logs and team chat platforms to ensure seamless handoffs
- Managed inventory tracking system and updated databases for stock levels and order fulfillment
EDUCATION
Bachelor of Arts in Communication
University of Washington • Seattle, WA • Graduated May 2023
Relevant Coursework: Business Communication, Interpersonal Communication, Conflict Resolution
CERTIFICATIONS & TRAINING
• Customer Service Fundamentals Certificate – LinkedIn Learning (2024)
• Zendesk Support Fundamentals – Zendesk Academy (2024)
• Typing Speed: 75 WPM (Tested via TypingTest.com)
✅ Why This Works:
- • Quantifies everything (95% satisfaction, 50+ inquiries, 3-min response time)
- • Uses customer support keywords (de-escalation, CRM, ticket management)
- • Reframes retail as customer support experience
- • Shows relevant certifications (Zendesk, customer service courses)
- • ATS-friendly format (no tables, columns, or graphics)
Experienced Customer Support Resume Example (3+ Years)
👤 Profile: 3 years remote support experience (chat + email)
Challenge: Moving from general support to senior or specialized role
Strategy: Lead with metrics, show progression, highlight leadership + technical skills
JORDAN MARTINEZ
Austin, TX • jordan.martinez@email.com • (512) 555-0199 • linkedin.com/in/jordanmartinez
PROFESSIONAL SUMMARY
Results-driven Customer Support Specialist with 3+ years of remote experience in SaaS environments, specializing in live chat and email support. Proven ability to maintain 98% CSAT scores while resolving 60+ tickets daily. Expert in Zendesk, Intercom, and help desk workflows. Seeking senior customer support role where I can leverage technical troubleshooting skills and mentor junior team members.
SKILLS
Support Channels: Live Chat, Email Support, Phone Support, Social Media Support, Ticketing Systems
Technical Tools: Zendesk, Intercom, Freshdesk, Help Scout, Jira, Slack, Asana, Salesforce CRM
Specialties: Technical Troubleshooting, Escalation Management, SaaS Support, Customer Onboarding
Key Metrics: 98% CSAT, 90% First Contact Resolution, 85 WPM Typing Speed, 2-Min Response Time
EXPERIENCE
Senior Customer Support Specialist
Acme SaaS Inc. • Remote • March 2023 – Present
- Resolved 60+ customer tickets daily via live chat and email, maintaining 98% CSAT score across 2,000+ interactions
- Achieved 90% first-contact resolution rate by implementing structured troubleshooting workflows
- Reduced average response time from 5 minutes to 2 minutes through optimized macros and canned responses
- Mentored team of 4 junior support agents, improving their CSAT scores by 15% within 3 months
- Created 25+ help center articles and troubleshooting guides, reducing inbound ticket volume by 20%
- Collaborated with Product team to report bugs and feature requests, resulting in 10+ product improvements
- Managed escalations from Tier 1 support, resolving complex technical issues and billing disputes
Customer Support Representative
TechStart Solutions • Remote • June 2021 – March 2023
- Handled 40+ daily customer inquiries via Zendesk across email, live chat, and phone channels
- Maintained 96% customer satisfaction rating while managing high-volume support queue
- Resolved billing issues, account access problems, and technical troubleshooting for SaaS platform
- Onboarded new customers through guided walkthroughs, reducing churn by 12% in first 30 days
- Contributed to knowledge base by documenting 15+ frequently asked questions and solutions
EDUCATION
Associate Degree in Business Administration
Austin Community College • Austin, TX • Graduated 2021
CERTIFICATIONS
• Zendesk Support Administrator Certification (2023)
• Customer Success Management Certificate – HubSpot Academy (2024)
• Technical Support Fundamentals – Google IT Support Certificate (2022)
✅ Why This Works:
- • Leads with strong metrics (98% CSAT, 90% FCR, 2-min response time)
- • Shows career progression (Representative → Senior Specialist)
- • Demonstrates impact (reduced response time, created help articles, mentored team)
- • Includes advanced certifications (Zendesk Admin, Google IT Support)
- • Uses action verbs (Resolved, Achieved, Reduced, Mentored)
Practice Your Customer Support Interview Answers
Get word-for-word answers to the most common customer support interview questions for remote roles.
15 Copy-Paste Bullet Points for Customer Support Resumes
💡 How to Use These:
Replace [numbers] with your actual metrics. Customize [tools/channels] based on your experience. Each bullet follows the formula: Action Verb + Task + Result/Metric
💬 Live Chat Support Bullets
• Resolved [60+] customer inquiries daily via live chat, maintaining [98%] CSAT score across [2,000+] interactions
• Managed [3-5] simultaneous chat conversations while maintaining average response time of [2 minutes]
• Achieved [90%] first-contact resolution rate through effective troubleshooting and knowledge base utilization
• Reduced average handle time by [25%] by creating [15+] canned responses for common inquiries
• Handled [50+] daily chat sessions during peak hours, maintaining [95%+] customer satisfaction ratings
📧 Email Support Bullets
• Processed [40+] email tickets daily using [Zendesk/Freshdesk], maintaining [4-hour] average first response time
• Resolved complex customer issues via email with [85%] first-contact resolution and [97%] CSAT score
• Reduced email backlog by [30%] through efficient triaging, prioritization, and macro implementation
• Maintained [99%] SLA compliance for email response times across [500+] monthly tickets
📞 Phone Support Bullets
• Handled [30+] inbound customer calls daily, resolving billing, technical, and account inquiries with [96%] CSAT
• De-escalated frustrated customers through active listening and empathy, reducing call escalations by [40%]
• Maintained average call handle time of [6 minutes] while achieving [92%] first-call resolution rate
🔧 Technical Support & General Bullets
• Provided technical troubleshooting for [SaaS platform], resolving login issues, bugs, and feature questions
• Created [20+] help center articles documenting common solutions, reducing ticket volume by [15%]
• Collaborated with Product and Engineering teams to report [50+] bugs and prioritize [10+] feature requests
ATS Keywords for Customer Support Resumes
🔍 Copy keywords from the job description and include them naturally
ATS systems scan for exact keyword matches. Mirror the language from the job posting.
📊 Metrics & KPIs
- • Customer Satisfaction (CSAT)
- • Net Promoter Score (NPS)
- • First Contact Resolution (FCR)
- • Average Handle Time (AHT)
- • First Response Time (FRT)
- • Ticket Volume
- • SLA Compliance
- • Escalation Rate
🛠️ Tools & Platforms
- • Zendesk
- • Intercom
- • Freshdesk
- • Help Scout
- • Salesforce Service Cloud
- • Gorgias
- • Jira Service Management
- • LiveChat
- • Slack
💼 Skills & Responsibilities
- • Customer Service
- • Technical Support
- • Ticket Management
- • Escalation Management
- • Troubleshooting
- • De-escalation
- • Active Listening
- • Problem-Solving
- • CRM Systems
- • Knowledge Base Management
📱 Support Channels
- • Live Chat Support
- • Email Support
- • Phone Support
- • Social Media Support
- • Help Desk
- • Multichannel Support
- • Omnichannel Support
ATS-Friendly Formatting Rules
✅ DO:
- • Use standard fonts (Arial, Calibri, Times New Roman) at 10-12pt
- • Use simple section headers (EXPERIENCE, SKILLS, EDUCATION)
- • Save as .docx or PDF (check job posting preference)
- • Include your full contact info at the top
- • Use bullet points starting with action verbs
- • List jobs in reverse chronological order
- • Spell out acronyms on first use: "Customer Satisfaction (CSAT)"
❌ DON'T:
- • Use tables, columns, or text boxes (ATS can't read them)
- • Include photos, graphics, or logos
- • Use headers/footers for important info
- • Write in paragraphs instead of bullet points
- • Use fancy Canva templates (they break in ATS)
- • Include "References available upon request" (waste of space)
- • List irrelevant hobbies
Common Customer Support Resume Mistakes
❌ Mistake #1: No metrics or quantifiable results
Bad: "Helped customers with their questions"
Good: "Resolved 50+ customer inquiries daily via live chat, maintaining 97% CSAT score"
❌ Mistake #2: Generic job descriptions
Bad: "Responsible for customer service duties"
Good: "Managed escalations from Tier 1 support, resolving complex billing disputes with 90% first-contact resolution"
❌ Mistake #3: Missing ATS keywords
Solution: Copy keywords directly from the job description. If they say "Zendesk," write "Zendesk" (not "ticketing system").
❌ Mistake #4: Typos and grammar errors
Run your resume through Grammarly. One typo can disqualify you from customer support roles (they need perfect written communication).
❌ Mistake #5: Not customizing for each job
Don't send the same resume to every job. Match your bullets to the job description's priorities (phone vs. chat vs. technical support).
Frequently Asked Questions
Q: What should I put on my customer support resume if I have no experience?
Focus on transferable skills from any job: communication, problem-solving, patience, and multitasking. Include retail, food service, receptionist, or volunteer work. Highlight soft skills like "Resolved customer complaints with 95% satisfaction rating" or "Managed high-volume inquiries in fast-paced environment."
Q: How long should a customer support resume be?
One page for entry-level and mid-level roles (0-5 years experience). Only use two pages if you have 10+ years of experience or significant achievements. Remote companies prefer concise, scannable resumes.
Q: What keywords should I include for ATS?
Include exact keywords from the job description: customer service, technical support, live chat, email support, Zendesk, CRM, ticket management, troubleshooting, CSAT scores, response time, first-call resolution, escalation management, and specific tools like Intercom or Freshdesk.
Q: Should I include my CSAT or customer satisfaction scores?
Yes! Metrics prove impact. Include: CSAT scores (e.g., "Maintained 98% customer satisfaction rating"), response times ("Averaged 2-minute first response time"), resolution rates ("Achieved 85% first-contact resolution"), or volume handled ("Resolved 50+ tickets daily").
Q: Do I need a different resume for chat vs. phone support roles?
Yes, customize bullets to match the channel. For chat: emphasize typing speed, multitasking (handling 3+ chats), written communication. For phone: highlight call handling, de-escalation, verbal communication, average handle time. For email: focus on written clarity, response time, ticket volume.
Q: What's the biggest mistake on customer support resumes?
Generic job descriptions without metrics. Don't write "Answered customer questions." Instead write: "Resolved 40+ customer inquiries daily via live chat, maintaining 97% CSAT score and 3-minute average response time." Always quantify your impact.
You're Ready to Apply
Use these examples as your template. Copy the bullet points that match your experience. Add your metrics. Run it through an ATS scanner.
Remember: remote customer support hiring managers see hundreds of generic resumes. Stand out by quantifying your impact and using their exact keywords.
Your resume is your first customer interaction — make it count.
🎯 Get Your Customer Support Resume Professionally Reviewed
Want to know exactly what's holding your resume back? Get expert feedback with our Resume Review Service — ATS analysis, keyword optimization, and line-by-line improvements.
✅ What You Get:
- • ATS compatibility analysis (see exactly what's blocking you)
- • Keyword optimization for customer support roles
- • Line-by-line feedback on every bullet point
- • Custom 10-15 min video walkthrough
- • Before/after resume comparison
$49 one-time • 48-hour turnaround • 100% money-back guarantee
Get Your Resume Reviewed →🚀 Ready to land your customer support job?
Related Posts
Written by Mel, Remote Work Consultant who helped 100+ beginners land customer support roles. After reviewing hundreds of CS resumes, she knows exactly what gets past ATS and what gets rejected.