Just got a remote job offer — or about to apply — and wondering whether you need to go buy a laptop and headset? Here's exactly what each major remote employer provides, and what you'll need to source yourself.
Companies That Provide Equipment
These employers ship a computer, headset, and accessories to your home before your start date at no cost to you.
| Company | What they provide | Notes |
|---|---|---|
| Amazon VCS | Computer, headset, all accessories | Must return on exit · Ships before start date |
| Apple At-Home Advisor | iMac, headset, internet reimbursement | Must use provided equipment only |
| Sutherland | Computer, headset | Confirmed in most postings — verify in offer |
| Conduent | Computer (most roles) | Some roles BYOD — check posting |
| Shopify | Home office stipend ($1,000–1,500) | You buy your own, they reimburse |
| Salesforce | Home office stipend | Corporate roles · Buy + reimburse model |
Companies That Don't Provide Equipment (BYOD)
These employers require you to have your own computer and headset before your start date. Having the equipment ready is often part of the application or onboarding checklist.
| Company | What you need to provide | Notes |
|---|---|---|
| TTEC | Computer + USB headset | Specific OS and RAM requirements — check posting |
| Teleperformance | Computer + USB headset | Some US roles ship equipment — verify in offer |
| Concentrix | Computer + USB headset (most roles) | Equipment sometimes provided for specific clients |
| Liveops | Computer, USB headset, landline or VoIP | Independent contractor — fully BYOD |
| Arise | Computer, headset, internet | Independent contractor — fully BYOD |
| Working Solutions | Computer + USB headset | Contractor model |
| Alorica | Computer + USB headset | BYOD for most remote roles |
Always verify before buying
Company policies change. The job posting, your offer letter, or a quick message to your recruiter will confirm what's required. Don't spend money on equipment you might not need.
If Your Job Doesn't Provide Equipment — What to Buy
If your company is BYOD, here's the minimum you need before day one. Keep all receipts — many companies offer an equipment reimbursement after your first 30–90 days.
1. USB Headset (Non-Negotiable)
Every remote CS, data entry, and support role requires a wired USB headset with a noise-cancelling microphone. Bluetooth and AirPods are not allowed by most companies.
→ See our full headset comparison guide if you want to compare options at different price points.
2. Computer Requirements
Most remote CS roles require:
- Windows 10 or 11 (64-bit) — macOS accepted by some but not all
- At least 8 GB RAM (16 GB preferred)
- 1 GHz+ processor
- Working webcam (built-in is fine)
If your current laptop is more than 5 years old, check its specs against the job posting requirements before applying. Many applications include a tech check.
3. Internet Speed
Minimum: 10 Mbps download, 5 Mbps upload. Test your speed at fast.com. Most companies also require a wired ethernet connection (not Wi-Fi) during calls. A USB ethernet adapter ($12–15) is worth having if your laptop doesn't have an ethernet port.
4. Quiet Workspace
Not something you buy — but just as important. You need a room with a door and no TV, children, or other background noise during calls. Audio quality is checked during training and monitored on live calls.
What About Internet Reimbursement?
A handful of remote-first companies cover part of your internet bill:
- Amazon VCS: Monthly internet subsidy included in most full-time roles
- Apple At-Home: Internet reimbursement included
- TTEC: No internet reimbursement
- Teleperformance: No internet reimbursement
- Concentrix: Varies by client/role — ask during interview
If internet reimbursement matters to you, ask specifically during the interview: "Is there a home office or internet stipend included with this role?"
Do You Have to Return Equipment When You Leave?
Yes — if the company provided it, you return it. Amazon and Apple include prepaid return shipping labels. Failing to return equipment typically results in a charge equal to the equipment's value deducted from your final pay.
Equipment you purchased yourself (headset, ethernet adapter, monitor stand) stays with you.
Frequently Asked Questions
Can I use my personal laptop for a remote job?
Yes, for BYOD roles — as long as it meets the specs. Most companies require Windows 10/11. Apple will require its own provided iMac. Always confirm the OS and hardware requirements in the job posting before applying.
What if I can't afford the equipment before starting?
For BYOD roles, you do need the equipment before your start date — companies run tech checks as part of onboarding. The minimum you need (a headset) costs around $30. If budget is a concern, prioritise applying to companies that provide equipment first: Amazon VCS and Apple At-Home Advisor are both entry-level friendly and ship everything to you.
Will the company pay me back for equipment I buy?
Some do. Many companies offer a one-time equipment or home office stipend paid out after 30–90 days. Ask during your interview and keep all receipts. If your offer letter mentions an equipment stipend, confirm the amount and timeline in writing before buying anything expensive.
Can I use a gaming headset?
Usually yes, as long as it's USB wired with a noise-cancelling mic. Gaming headsets tend to be bulky for 8-hour shifts though. A dedicated call centre headset like the Logitech H390 is lighter, smaller, and more comfortable for all-day use.
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